General FAQ

Popular Questions


Need help? No problem, it happens. Check out our FAQ's below to find the answer you looking for. Unfortunately, we do not have the meaning of life, we're not that far ahead just yet...

If you still don't find your answer yet, please do not hesitate to contact us. Our team is available from Monday to Friday 10:00am - 5:00pm.


Whatsapp: +6011 2081 0026


► Can I just walk in and purchase?

Due to the pandemic, we are currently selling all our products through online platform only.


► How to order?
You can order easily using our online platform by adding the product you loved to cart. We would recommend you to join us as a member so that you can earn extra member point from the order.

Login as member and go through the ordering process. You will receive order summary via email in order to keep track on your order status as well.


► How to re-order?
Login as member and you can check from your order history from your account. You may clicking on the "Reorder" button on any of your previous transactions in order to proceed the order.

Of course! If you have collected enough member points, you may redeem or get EXTRA OFFERS with your member points!


► What sort of payment methods available?
Manual Bank Transfer, FPX payment, Credit Card, e-Wallets including Grabpay, Shopeepay etc are available.

Bank Name: Maybank (MBB)
Account Holder Name: Mixerplant Sdn Bhd
Account Number: 5648 4712 1638


► Is Cash On Delivery (COD) available?
We're sorry that Cash On Delivery (COD) is not available currently.


► Should I send payment proof if I pay via Manual Bank Transfer?

Yes, you are required to provide us the payment proof once you have made the payment via Manual Bank Transfer. You will be seeing Payment Notification during the Checkout. You may click on it and fill up your account details. Then, upload your payment slip and submit will do.

If you failed to do so, please send us the payment details of:
1. Bank Name
2. Banking Date
3. Banking Time
4. Banking Reference No
5. Total amount you have paid
6. Your Order No

You may send the above info to our Email directly:

Our friendly customer service will ensure the payment method is as convenient as possible for you. Unless you wish to pay cash, otherwise, payment before pick up is strongly required.


► Is self pickup available?

We will deliver the parcel based on the specified shipping address given while you placing the order. Therefore, you may pick your most convenient pick up point and provided the address to us. Then, you may collected the parcel from the designated address.


► Can I choose a specific date & time to deliver?
Due to high volume of parcels going to be delivered by our trusted courier service partner, therefore, we are unable to guaranteed the exact date or time that will delivered to your doorstep. However, you may rest assured that the parcels will only be delivered during the working days (Except Weekend & Public Holiday).


► Which courier service you are using?
Our platform is integrated with DHL E-Commerce as our trusted courier service partner.


► Which courier service you are using?
Our platform is integrated with DHL E-Commerce as our trusted courier service partner.


► When will my order be delivered?
Your order will be processed and shipped out within 2-3 working days once the payment received.


How can I track my order?
Tracking number will be updated and sent to your email once the order has been processed. You may click on the "Tracking" button in your order summary page in order to track the parcel status.